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PhaseWare Inc.

1700 Redbud Blvd
McKinney, TX 75069

Research By PhaseWare Inc.

Give the Gift of Chat: Implementing Live Chat into Customer Service
If properly leveraged, Live Chat can greatly enhance the efficacy of a firm’s website. The flexibility of Live Chat allows it to be used in a variety of ways including;...Read More
By: PhaseWare Inc. | Published: 3/28/2010
Lean on Me: 3 Keys to Optimizing the Customer Support Process
Discover the three main components of excellent customer support. Learn how to leverage these components to enhance the value of your firm's product or service offering...Read More
By: PhaseWare Inc. | Published: 2/21/2010
Best of Both Worlds: Exploring the Value of Multiple Models of Software Delivery
The decision of whether or not to outsource a small to medium-business’ (SMB) software programs is one that requires an examination of a variety of unique factors. Each firm...Read More
By: PhaseWare Inc. | Published: 2/21/2010

Related Research

Compressing the B2B Salescycle
It’s a simple fact. Qualified sales leads are the lifeblood of any sales organization. So why are so many leads ignored or underutilized?

In this paper we will make the...Read More
By: MarketSense | Published: 5/23/2011
Thriving in Business to Business Marketing Communications: Six Tips to Leverage Three Processes
B2B marketing communications is a unique beast that requires a particular strategy to successfully conquer. In order to be effective in the B2B market, a firm must have...Read More
By: SCHERMER | Published: 1/11/2011

Compare PhaseWare Inc. to:

High quality mailing lists and
complete marketing solutions.

About PhaseWare Inc.:

With PhaseWare...

You take a call from your biggest client. With just a contact name you pull up all information on the client. You start a ticket and consult the knowledgebase for assistance. You enter the details while a timer tracks time spent on the ticket. Later he checks ticket status on the self service center.

You then have an online chat with another client. You push helpful articles to her. A ticket is created and the chat log is included in the ticket.

You receive automatic alerts about an imminent SLA violations and reports about the week's incident trends, ticket aging, and ticket assignments. You check your dashboard for other active incidents and SLA activity. Other customers use Self Service Center to look up answers in your knowledgebase, interact on the forums, and submit tickets.

Customers email you. Tracker and the Event Engine process the emails, send back suggested knowledgebase articles and create tickets.

That's what PhaseWare can do for you.

Products by PhaseWare Inc.

Available from: PhaseWare Inc.
Automate processes for speed and efficiency:

Integrate and process email ticket submissions automatically.

Escalate incidents with business rule automation

Manage trouble...Read More
Available from: PhaseWare Inc.
With Self Service Center: Offer 24/7/365 customer support through a service channel preferred by many customers. Reduce service handling times and call volume and publish information for specific...Read More
Available from: PhaseWare Inc.
Live Chat retains the real-time interaction of the telephone with the text capture of email or live logging. For those customers with hearing loss, Live Chat offers a channel for real time support...Read More

News About PhaseWare Inc.

05/24/2010
PhaseWare Makes HubSpot’s All Stars List
PhaseWare Makes HubSpot’s All Stars List
Press Release
05/14/2010
PhaseWare Inc.
PhaseWare is on HubSpot's Top 100 All Stars List! http://a11.bz/Knrm4
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