Global Contact Centers

101 Federal St suite 1900
Boston, MA 02110
United States

Phone: 800-548-1970
Fax: 866-360-2850

Description:
Global Contact Center’s services are designed to meet the needs of small business to medim size businesses, Telecom companies, Phone card companies and other contact centers and BPO’s. GCC owns and operates it's own NextTone SBC and provides wholesale call center voice over ip termination services worldwide. The wide range of services include customer service, complete e-commerce processing, switch reporting, wholesale outbound call center voip, rate deck creation. GCC is well versed with a number of platforms (switches) used in the telecom industry like Nextone, Digitalk, ECT, NACT switch. GCC also provides switch management and reporting services. With voice based customer services GCC offers support for customer queries and complaints providing transparent call center solutions to meet the needs of todays businesses.