Parature

Parature Customer Service™

8000 Towers Crescent Blvd.
Suite 800
Vienna, VA 22182
United States

Phone: 703-564-7758
Fax: 703-564-7757

Description:
Parature provides the smartest, most efficient way to serve, support, retain, engage with and maximize the value of every customer. Parature Customer Service™ software integrates a customer portal, knowledgebase and ticketing in on dynamic, tightly unified system that provides all of your support needs. Parature is the only company to provide a complete, out of the box product from day one. Parature Customer Service™ Software - Increase visibility into customer issues - Reduce issue resolution times and repetitive inquiries - Drive down call volume, drive up service and satisfaction - Encourage customer feedback - Ensure more timely communication with customers - Keep tabs on everything from emails and chats to phone calls and web forms - Maintain a better handle on customer satisfaction -- proactively address issues and capitalize on trends. With Parature Customer Service software, everything’s customer centric, not IT centric.