Callserv Corporation

Call Center

14th Floor Center Point Building, J. Vargas Avenue
Ortigas Center
Pasig City, 1605
Philippines

Phone: 632-687-6461

Description:
Inbound 1. Customer Relations Management 2. Campaign Management 3. Technical Support / Help Desk 4. Call Overflow / After Office Hour’s Support 5. Order-Taking 6. Inquiries 7. Reservations / Booking 8. Telephone Polls 9. Message Transcription 10. Telemarketing 11. Live help desk support 12. E-mail 13. Live chat 14. 24X7 browsing assistance 15. Applicant/application screening Outbound 1. Telemarketing 2. Campaign Management 3. Telephone Surveys 4. Customer Retention / Loyalty Programs 5. Billing Reminders 6. Email Support 7. Cold calling 8. Appointment setting 9. Quality assurance service 10. Back office work 11. up-sell 12. cross-sell 13. Customer Win-Back / Donor Reactivation 14. Fundraising and Non-Profit 15. Lead Generation / Qualification 16. Direct Mail Follow-Up 17. Program Testing Other Services 1. Hosted Call Center solutions 2. IP PBX Solutions 3. Internet Data Center Services 4. Documentation and Transcription Services 5. Website Development 6. Systems Development and Maintenance 7. Server Co-location and Managed Services 8. Voice-Over Internet Protocol (VOIP) 9. System analysis and design 10. Seamless integration of different technology systems 11. Software customization and application development 12. Developing end to end technology solutions for voice, data, multi-media and internet applications 13. Providing enterprise-wide connectivity solutions to clients